Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Returns must be initiated within 30 days of receiving your order. If the item does not meet these criteria, we reserve the right to deny the return. Please ensure that the item is packed securely to prevent damage during return shipping.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3-5 business days with further instructions. Please do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above to ensure a smooth transaction.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective, we will provide instructions for returning the item and will cover the return shipping costs. We will also send you a replacement item or issue a full refund based on your preference.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 1-2 business days for a response to your inquiries. Thank you for choosing Residential Cozy.